Frequently Asked Questions

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How do I upload an invoice?
The easiest way to upload an invoice is via the Home Page. On this page you will find a My Open Invoices and Expense Claims list view and to upload an invoice start by pressing the + button located in te top right corner of the list view. Click here to see more information on how to upload an invoice.

How do I upload an expense claim?
The steps required to upload an expense claim are the same as uploading an invoice. Refer to the previous questoin for more information and you can also click here to see more information on how to upload an expense claim.

What kind of expense claims are allowed?
Expense claims can be taxi or uber fares as well bus tickets or even the entry cost to events. If you submit an expense claim tha is not allowed, when the distil consultant reviews the expense claim, they will set the status of the expense claim to Rejected and provide a reason which you can view via the web portal. Click here to see more information on how to rejected expense claims.

Why do I need to upload an invoice?
When you are provided services for a specific Support Area within a Plan by a Service Provider, the Service Provider will need to be paid for their time. Uploading an invoice from a Service Provider allows us to confirm that the invoice and it's details are correct so that the Service Provider can be paid. The invoice amount will also be automatically deducted from the Budget amount assigned to the Support Area which is a requirement from NDIS.

If you haven't been able to find out what you need, submit an Enquiry via the Home Page and a Distil Consultant will follow up with you.